Lysanne Currie’s editorial in the April 2016 issue of “The Director”, entitled “Keeping it Simple”, cites a TED talk by Harvard’s Professor George Whitesides, highlighting that the vast majority of people crave simplicity, and it’s mainly academics who relish complexity and emergence.
The article goes on to promote strategic simplification as a strategy to achieve great results, pointing to Sacha Romanovitch of Grant Thornton as a leading example of its success. My personal experience of this was at Centrica, where they executed a complete U-turn from acquiring multiple brands and business to divesting the AA, Goldfish and One.Tel UK to focus on British Gas.
This doesn’t mean being simplistic in your thinking, though. Churchill famously apologised for writing a long letter as he had no time to write a shorter one, and Lysanne quotes Steve Jobs; “Simple can be harder than complex. You have to work hard to get your thinking clean to make it simple”.
Problems are often complex, and the reality only emerges with time and progressive analysis. The whole of Chaos Theory is about understanding how simplicity generates apparent complexity. When people are involved, we need to add emotion, contrariness and sheer malice into the equation too.
Solutions are where the benefits of simplification really come in – solutions must be “sold” to, and applied by, many and so must be easy to communicate. Given most people’s need for simplicity, it becomes essential to present the solution as simple, even if it is complex.
There is a process here:
- probe complexity and emergence during the investigation of the problem, to ensure you get your understanding right
- invest time end effort to simplify the solution, making it robust
- If the simple solution doesn’t match “the way we do things”, seriously consider changing the way things are done too
Trying to keep it simple throughout by simplifying the investigation and analysis of a problem creates a grave risk of getting it wrong. There is a sad trail of government initiatives that have had diametrically the opposite effect to that desired, not least government borrowing going UP under the last government.
Embrace complexity, but make it sound simple :o)