Good News – a learning organisation!

I posted back in April about how few organisations seem to learn from their mistakes, with the same errors happening time and time again as people rush into starting the next project.

I was delighted to meet the head of a business unit in a global organization who was not only fed up as well, but has done something about it.

He has introduced a step at the start of setting up a new project that requires the project team to research similar projects and read their “lessons learned” reports!  This is fairly recent, so he’s promised to keep me posted on how successful it is.

I may well have commented before that “Lessons Learned Report” is a misnomer, as very few of these lessons have been learned – they are more correctly labelled “Lessons identified and forgotten” reports.

I have had this discussion with many people over the years, and what I now advocate for the “learning organisation” is that they work out who needs to learn what, from whom, and incentivise people to do the relevant teaching and learning. This needs recognition that learning lessons takes time and effort, but saves far more time and money squandered on expensive mistakes.

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